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TotalCare Plans

100% Proactive IT Support – One Flat Fee

Managed IT Support for the Small & Medium Sized Business


Why Choose TotalCare?

TotalCare offers your company complete management,maintenance, and support for your entire network infrastructure at a flat monthly fee. Your computers will be proactively managed to ensure they are running at peak performance, and any IT costs such as access to the Help Desk and preventative maintenance are included.

 

TotalCare
Light

TotalCare
Full

TotalCare
Premium

TotalView (24 x 7 remote monitoring)

 

TotalSecurity (see TotalSecurity page)

 

 

 

 

 

TotalDefense BDR (see TotalDefense BDR page)

 

Onsite Support

 

 

 

Depot Work

 

 

 

 

 

All Project Work

 

 

 

 

 

 

 

 

 

Remote Support

 

 

 

 

 

Priority Access to OrLANtech Help Desk

 

 

 

 

 

Extended Hours

 

 

 

Quarterly IT Business Reviews

 

Vendor Management

 

 

 

 

 

Microsoft Windows Patching

 

 

 

 

 

Malware Protection & Removal

 

 

 

 

 

Daily Backup Monitoring (select software packages only)

 

 

 

 

 

SPAM & Email Virus Filtering

 

 

 

 

 

Access to OrLANtech Client Portal

 

Performance Reporting

 

 

 

 

 

Workstation & Server Performance Tuning

 

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Benefits

Monitoring & Alerting Services

>> Network availability

>> System health monitoring

>> Security monitoring (Firewall, IDS, Antivirus)

>> Application monitoring (SQL, Exchange, etc)

>> Website monitoring (Intranet, Extranet, Web)


Benefits of TotalCare

>> One price for unlimited IT service

>> All users have access to the Help Desk

>> OrLANtech focuses on quality vs. quantity

>> Flat fee project work with guarantee

>> Reduced Time and Materials rate

>> OrLANtech shares risk through strategic partnership

>> Flexibility between TotalCare levels


Proactive vs. Reactive Support

In a TotalCare environment, clients do not feel pressured by the clock as they do in a reactive Time and Materials contract. Instead, they are able to develop a strategic partnership with OrLANtech through network monitoring and preventative maintenance.

 

 

 

Support Hours

 

 

 

24 x 7 x 365

TotalCare
Premium

 

 

TotalCare Full

8:00am-6:00pm*

 

 

TotalCare Light

8:00am-6:00pm*

 

 

T&M

9:00am-5:00pm*
*Excluding national holidays

 

 

 

 

View Our TotalCare Plans

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