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There are three ways to get support for your office network at OrLANtech.
- Call our office at 407.228.7290 and speak to the Scheduling Representative in our service department.
- Send an email to
- Click on the Online Help button on our home page to get assistance via Remote Connectivity directly to your PC.
In most cases, our service department is able to dispatch a technician on a same day basis. As always, if your service request is an emergency we will dispatch a technician or engineer right away. In fact, OrLANtech provides a response time guarantee.
If we do not respond within the allotted amount of time as designated below then your service call is FREE. This is just one way of expressing our confidence in the quality of work and the level of service that we provide.
Routine Service Call (24 hour response time guarantee)
Any problem that does not significantly hamper the productivity of an individual or the company.
Urgent Service Call (4 hours response time guarantee)
Any problem that significantly affects the productivity of an individual or company.
Business Critical Service Call (1 hour response time guarantee)
Any problem that shuts down an entire office or causes a significant financial loss to the company.
Note: For After-Hours Emergency Support please call our After-Hours Emergency Number at 407.770.0493.
OrLANtech offers several Maintenance Options for your office network. We make it easy to choose the right maintenance option for your office size and situation.
Our maintenance options include:
And as always, OrLANtech offers our Response Time Guarantee: If we do not respond within the allotted amount of time as designated then your service call is FREE.
By offering different options for the maintenance of your office network, OrLANtech helps you control the cost of your network maintenance while insuring that your office PCs and server are in proper working order, up-to-date, and secure.
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