OrLANtech is proud to be able to offer Guaranteed Response Times.  If we do not respond within the allotted amount of time as designated below then your service call is FREE.  This is just one way of expressing our confidence in the quality of work and the level of service that we provide.

Routine Service Call (24 hour response time guarantee)
Any problem that does not significantly hamper the productivity of an individual or the company.

Urgent Service Call (4 hours response time guarantee)
Any problem that significantly affects the productivity of an individual or company.

Business Critical Service Call (1 hour response time guarantee)
Any problem that shuts down an entire office or causes a significant financial loss to the company.