Technical Support Analyst
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Careers in IT
OrLANtech is seeking new talents to join our team!
At OrLANtech, we look for a specific type of individual who likes to be challenged, who thinks outside the desktop, and who is maybe just a little nerdy. If you need more reasons to join our team here are a few more that you might like:
- Game room with vintage gaming systems, foosball, darts, ring game and others
- We have monthly game nights which can include card games, jackbox.tv, cornhole tournaments, and more. All food and drinks are provided each month
- Awesome benefits package
- Up to 20 Days of PTO based on length of employment
- 8 Paid Holidays
- Health Insurance
- Dental & Vision Insurance
- Life Insurance
- Long Term Disability Insurance
- Retirement program with % match of salary
- Profit Sharing
- Drinks and snacks provided in break room
- Paid time off for your birthday
- Great CULTURE / Great TEAM
- Monthly company lunch celebrations for birthdays and anniversaries
- Fun team outings (5K Races, Go Cart Racing, Scavenger Hunts, Trivia contests, etc.)
- A large focus on the community and passion for helping others
If OrLANtech seems like it’s not such a bad place to be, apply below and include a cover letter, your resume and some references so we can make sure you’re the real deal.
Description:
As a Technical Support Analyst with OrLANtech, Inc., you will be responsible for handling first level support requests efficiently and with the highest level of customer service. Due to the broad scope of these requests, a fundamental mastery of Information Technology as well as complimentary soft-skills are a MUST.
Our Technical Support Analysts regularly interface with the following technologies, including but not limited to: workstations, servers, printers, switches, routers, firewalls, misc. vendor specific hardware and software, Windows desktop & server OS, Microsoft Exchange Server/Office 365 Email & Productivity Suite, Windows Active Directory, Print Services, Terminal Services and Hyper-V roles, as well as VMWare ESXI 5.5 and later.
Responsibilities:
- General/Basic:
- High School Diploma or Equivalent
- 3 Years Minimum IT Professional Work History/Experience, specifically related to many or all of the following:
- Microsoft Core Workstation & Server Operating Systems as well as Server Roles & Applications
- Apple/Mac Operating Systems & Hardware
- PC/Server Hardware Technologies, Repair & Maintenance thereof
- Virtualization; Hyper-V/VMWare
- Network Printing
- Active Directory, DNS, DHCP
- Group Policy
- Email, Exchange/Office 365
- Customer Service & Support
- Help Desk/Call Center Service & Support
- Participation in On-Call Rotation
- Professional, Accountable, Responsible, Pays Attention to Detail
- Excellent Written & Oral Communication Skills, Including Typing Proficiency
- Time Management, Highly Organized and Efficient in a Fast-Paced, Highly Fluid, Multi-tasking Environment
- Receptive, Responsive & Positive Individual
- Self-Motivated and Able to Educate on Any Topic at Any Time to Support Problem Solving & Technical Resolutions
- Strong Fundamental Technical Proficiency Diagnosing, Troubleshooting & Repairing IT Computer, Server & Network Systems
- Strong Fundamental Knowledge & Understanding of Networking Topologies; WAN and LAN Connectivity, Routing, Switching, VLAN, Port Forwarding, Firewalling & Security
- Maintain & Improve Client & Internal Documentation
- Able to Thrive in a Team Environment and Communicate Constructively & Effectively
- Document Internal Processes and Procedures Related to Positional Duties and Responsibilities
- Responsible for Entering Time and Expenses Promptly & Accurately
- Manage a Daily Schedule that has Primarily Been Established Through the Dispatch Process
- Document ALL Work Performed as Details Within Service Tickets
- Continual Self-Education, Staying on top of IT Industry Standards, Emerging Technologies, Etc.
- Able to Absorb, Understand & Master Service Offerings Provided by OrLANtech as well as Technical Tools
- Advanced/Exceptional Qualifications/Experience:
- 2-4 Year Degree in IT Related Field
- Managed Services (MSP) Work History
- IT Help Desk Work History
- Experience with ANY PSA/RMM Systems
- Microsoft Professional Certifications
- Firewall Certifications/Experience
- Misc. Technology Related Certifications
- Strong Fundamental Knowledge of VoIP Technologies
Description:
As a Systems Engineer with OrLANtech, Inc., you will be a point of escalation for technical issues unable to be resolved by the Help Desk team for reasons of difficulty or the requirement of an onsite presence. As such, this position demands expertise in computer/network hardware and software troubleshooting/repair as well as customer service skills. You will also be individually responsible for the technical account management of several businesses as a Primary or Secondary Technical Account Manager; this includes regular maintenance, documentation, project engineering & general upkeep.
Our Systems Engineers regularly interface with the following technologies, including but not limited to: workstations, servers, printers, switches, routers, firewalls, misc. vendor specific hardware and software, Windows desktop & server OS, Microsoft Exchange Server/Office 365 Email & Productivity Suite, Windows Active Directory, Print Services, Terminal Services and Hyper-V roles, as well as VMWare ESXI 5.5 and later.
Responsibilities:
- General/Basic:
- High School Diploma or Equivalent
- 5 Years Minimum IT Professional Work History/Experience, specifically related to many or all of the following:
- Microsoft Core Workstation & Server Operating Systems as well as Server Roles & Applications
- Apple/Mac Operating Systems & Hardware
- PC/Server Hardware Technologies, Repair & Maintenance thereof
- Virtualization; Hyper-V/VMWare
- Network Printing
- Active Directory, DNS, DHCP
- Group Policy
- Email, Exchange/Office 365
- Customer Service & Support
- Help Desk/Call Center Service & Support
- Project Management/Engineering
- IT Field Service Technician
- Participation in On-Call Rotation
- Professional, Accountable, Responsible, Pays Attention to Detail
- Excellent Written & Oral Communication Skills, Including Typing Proficiency
- Time Management, Highly Organized and Efficient in a Fast-Paced, Highly Fluid, Multi-tasking Environment
- Receptive, Responsive & Positive Individual
- Self-Motivated and able to Educate on Any Topic at Any Time to Support Problem Solving & Technical Resolutions
- Advanced Technical Proficiency Diagnosing, Troubleshooting & Repairing IT Computer, Server & Network Systems.
- Advanced Knowledge & Understanding of Networking Topologies; WAN and LAN connectivity, routing, switching, VLAN, port forwarding, firewalling & security
- Maintain & Improve Client & Internal Documentation
- Able to thrive in a Team Environment and Communicate Constructively & Effectively
- Document Internal Processes and Procedures Related to Positional Duties and Responsibilities
- Responsible for Entering Time and Expenses Promptly & Accurately
- Manage a Daily Schedule that has Primarily Been Established Through the Dispatch Process
- Document ALL Work Performed as Details Within Service Tickets
- Continual Self-Education, Staying on top of IT Industry Standards, Emerging Technologies, etc.
- Able to Absorb, Understand & Master Service Offerings Provided by OrLANtech as well as Technical Tools
- Advanced/Exceptional Qualifications/Experience:
- 2-4 Year Degree in IT Related Field
- Managed Services (MSP) Work History
- Windows Active Directory Domain Migration Experience
- Microsoft Windows Exchange Server Migrations (On-Prem & O365) Experience
- Microsoft Professional Certifications
- Firewall Certifications/Experience
- Advanced Knowledge of VoIP Technologies
- Experience with ANY PSA/RMM Systems
- Technology or Project Related Certifications
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