At OrLANtech, we look for a specific type of individual who likes to be challenged, who thinks outside the desktop, and who is maybe just a little nerdy. If you need more reasons to join our team here are a few more that you might like:
As a Systems Engineer with OrLANtech, Inc., you will be a point of escalation for technical issues unable to be resolved by the Help Desk team for reasons of difficulty or the requirement of an onsite presence. As such, this position demands expertise in computer/network hardware and software troubleshooting/repair as well as customer service skills. You will also be individually responsible for the technical account management of several businesses as a Primary or Secondary Technical Account Manager; this includes regular maintenance, documentation, project engineering & general upkeep.
Our Systems Engineers regularly interface with the following technologies, including but not limited to: workstations, servers, printers, switches, routers, firewalls, misc. vendor specific hardware and software, Windows desktop & server OS, Microsoft Exchange Server/Office 365 Email & Productivity Suite, Windows Active Directory, Print Services, Terminal Services and Hyper-V roles, as well as VMWare ESXI 5.5 and later.
The Computer Systems Technician is responsible for handling all setup and configuration of new hardware/software as well as trouble-shooting existing customer owned systems and OrLANtech owned managed services equipment. This will primarily involve hands-on IT Support of hardware, imaging of systems, data backup/recovery, and asset management. Additionally, as time permits, the Computer Systems Technician will assist our Help Desk with 1st level support of service requests. This support relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software.
The Technical Support Analyst is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.