Systems Engineer
IT Support 407-228-7290
Careers in IT
OrLANtech is seeking new talents to join our team!
At OrLANtech, we look for a specific type of individual who likes to be challenged, who thinks outside the desktop, and who is maybe just a little nerdy. If you need more reasons to join our team here are a few more that you might like:
- A top 10 small businesses’ Best Places to Work in Orlando 2021 thanks to everyone in our company who voted in the Orlando Business Journal.
- Game room with vintage gaming systems, foosball, darts, ring game and others
- We have monthly game nights which can include card games, jackbox.tv, cornhole tournaments, and more. All food and drinks are provided each month
- Awesome benefits package
- Up to 20 Days of PTO based on length of employment
- 8 Paid Holidays
- Health Insurance
- Dental & Vision Insurance
- Life Insurance
- Long Term Disability Insurance
- Retirement program with % match of salary
- Profit Sharing
- Drinks and snacks provided in break room
- Paid time off for your birthday
- Great CULTURE / Great TEAM
- Monthly company lunch celebrations for birthdays and anniversaries
- Fun team outings (5K Races, Go Cart Racing, Scavenger Hunts, Trivia contests, etc.)
- A large focus on the community and passion for helping others
If OrLANtech seems like it’s not such a bad place to be, apply below and include a cover letter, your resume and some references so we can make sure you’re the real deal.
Available Positions
Description:
The Computer Systems Technician is responsible for handling all setup and configuration of new hardware/software as well as trouble-shooting existing customer owned systems and OrLANtech owned managed services equipment. This will primarily involve hands-on IT Support of hardware, imaging of systems, data backup/recovery, and asset management. Additionally, as time permits, the Computer Systems Technician will assist our Help Desk with 1st level support of service requests. This support relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software.
Job Duties:
- Responsible for managing new computer setups for clients.
- Analyzes and repairs hardware and software malfunctions.
- Responsible for both picking up and dropping off equipment for clients.
- Backup & Data Recovery for systems requiring maintenance and/or repair.
- Maintain cleanliness of bench work area, as well as stock room.
- Operating System imaging, organization, upkeep, and deployment, as it relates to our Backup Disaster Recovery (BDR) devices, and client specific images.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or status of tickets and repairs.
- Detailed internal communications and graceful/timely handoff of hardware and tickets to expedite deployments and/or escalations, working with Service Coordinator as needed to ensure proper handling and routing.
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
- Basic remote access solution implementation and support: VPN and Remote Desktop Services.
- Continue education and personal growth on subjects related to responsibilities.
Responsibilities:
- Work with the Service Coordinator to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
- Document internal processes and procedures related to duties and responsibilities.
- Work through a daily schedule in ConnectWise primarily off the Bench Board.
- Create and update configurations in ConnectWise, as needed.
- Responsible for entering time and ticket notes in ConnectWise as it occurs. Enter all work as service or project tickets in ConnectWise, detailing client work throughout the week.
- Complete time and expense entry at the end of the day and submit time and expense sheets promptly at end of pay period.
- Learn and use the available OrLANtech tools to better support our customers.
- Arrive early or on time for all in-house and customer facing meetings and conference calls as well as firm time on-site appointments.
Knowledge/Skills/Abilities:
- Ability to multi-task and adapt to changes quickly.
- Self-motivated with the ability to work in a fast moving environment.
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Typing skills to ensure quick and accurate entry of service request details.
- Advanced understanding of operating systems, business applications, printing systems, and network systems.
- Ability to work in a team and communicate effectively.
- Improve client service, perception, and satisfaction.
Description:
The Technical Support Analyst is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.
Job Duties:
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
- Support of disaster recovery solutions.
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Basic remote access solution implementation and support: VPN and Remote Desktop Services.
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
Responsibilities:
- System documentation maintenance and review in ConnectWise.
- Communication with customers as required: Keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
- Improve customer service, perception, and satisfaction.
- Fast turnaround of customer requests.
- Work with the Service Coordinator to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
- Escalate service requests that require next level support.
- Responsible for entering time and description in ConnectWise promptly and accurately.
- Complete end of day time entry at the end of the day and submit time sheets promptly.
- Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
- Arrive early or on-time for all in-house and customer facing meetings and conference calls as well as firm time on-site appointments.
- Learn and use the available tools to better support our customers.
Knowledge/Skills/Abilities:
- Advanced understanding of operating systems, business applications, printing systems, and network systems.
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Diagnosis skills of technical issues.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness: ability to match resources to technical issues appropriately.
- Service awareness of all organization’s key services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide services.
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast moving environment.