Careers

OrLANtech is seeking new talents to join our team!

At OrLANtech, we look for a specific type of individual who likes to be challenged, who thinks outside the desktop, and who is maybe just a little nerdy. If you need more reasons to join our team here are a few more that you might like:

  • Game room with vintage gaming systems, foosball, darts, ring game and others
  • We have monthly game nights which can include card games, jackbox.tv, cornhole tournaments, and more. All food and drinks are provided each month
  • Awesome benefits package
    • Up to 20 Days of PTO based on length of employment
    • 8 Paid Holidays
    • Health Insurance
    • Dental & Vision Insurance
    • Life Insurance
    • Long Term Disability Insurance
    • Retirement program with % match of salary
    • Profit Sharing
  • Drinks and snacks provided in break room
  • Paid time off for your birthday
  • Great CULTURE / Great TEAM
  • Monthly company lunch celebrations for birthdays and anniversaries
  • Fun team outings (5K Races, Go Cart Racing, Scavenger Hunts, Trivia contests, etc.)
  • A large focus on the community and passion for helping others

If OrLANtech seems like it’s not such a bad place to be, apply below and include a cover letter, your resume and some references so we can make sure you’re the real deal.

Description:

The Remote Support Engineer is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.

Responsibilities:

  • IT Support relating to technical issues involving Microsoft’s core business applications and operating
  • systems.

  • Support of disaster recovery solutions.
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Basic remote access solution implementation and support: VPN and Remote Desktop Services.
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly
  • through service tickets.

  • System documentation maintenance and review in ConnectWise.
  • Communication with customers as required: Keeping them informed of incident progress, notifying them of
  • impending changes, and agreed outages.

  • Improve customer service, perception, and satisfaction.
  • Fast turnaround of customer requests.
  • Ability to work in a team and communicate effectively.
  • Work with the Service Coordinator to ensure requests are routed to the proper resource in order to be
  • resolved quickly and efficiently.

  • Escalate service requests that require engineer level support.
  • Responsible for entering time in ConnectWise as they occur.
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the
  • ConnectWise University.

  • Enter all work as service tickets in ConnectWise.

Description:

The Level 2 Field Engineer is responsible for handling first and second level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. While much of our work is done remotely, the Field Engineer is responsible for onsite service and support needs for our customers. Our technology stack includes AppRiver spam filtering, WatchGuard firewalls and WAPs, OpenDNS DNS filtering, Kaseya VSA remote management and monitoring, Auvik network monitoring, and StorageCraft ShadowProtect for backup and disaster recovery.

Job Duties:

  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, Office365, etc.
  • Potential training on TotalVoice phone system.
  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
  • Support of disaster recovery solutions using StorageCraft.
  • Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Remote access solution implementation and support: VPN and Remote Desktop Services.

  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.

Responsibilities:

  • System documentation maintenance and review in ConnectWise.
  • Communication with customers as required: Keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
  • Improve customer service, perception, and satisfaction.
  • Fast turnaround of customer requests.
  • Ability to work in a team and communicate effectively.
  • Work with the Service Coordinator to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
  • Escalate service requests that require next level support.
  • Responsible for entering time and description in ConnectWise promptly and accurately.
  • Complete end of day time entry at the end of the day and submit time sheets promptly.
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
  • Arrive early or on-time for all in-house and customer facing meetings and conference calls as well as firm time on-site appointments.
  • Learn and use the available tools to better support our customers.

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