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Managed IT Services

A managed service provider (MSP) can help minimize costs for a better return on your IT investment

As a business owner, it is imperative to keep your system up and running at all times.  You cannot afford to wait until something happens to take action.  You want the assurance that your network is constantly being monitored for any issues, and fixed before it becomes a problem.  That is why you need to take a proactive approach with a Managed Service Provider (MSP).

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An MSP is an IT support company that manages your company’s network system completely or in part.  Services can range from monitoring your IT network to providing you with full-service hardware, software, monitoring, design and much more.  Using an MSP provides you with more efficiency to run your business with the option to scale your IT operations as needed.  Several factors should be considered, such as:

  • 24/7/365 Monitoring
  • Audits and Risk Assessment
  • Asset and System Management
  • Business Continuity
  • Cloud, Premise and Hybrid Support Services
  • Consulting and Projects
  • Cyber security
  • Data Back Up Services
  • Disaster Recovery
  • Disk-Based, Full-Image Solution
  • Email Management and Migration
  • End User Service Desk
  • Hardware / Software Failure
  • IT Design and Implementation
  • IT Relocation Services
  • Network Maintenance
  • Operational Efficiency
  • Outsourced and Supplemental IT Support
  • Phishing Attacks
  • Remote and Onsite Support
  • Server Virtualization and Consolidation
  • Spam Detection
  • Strategic Planning
  • Windows / Apple
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To improve operations and cut expenses for your business, as your MSP, we offer an array of Managed IT Support & Services that can be tailored to your specific business needs.

With our variety of TotalCare packages, our clients receive round-the-clock IT support, proactive maintenance and advanced security at a fixed monthly fee.  We give you flexibility between all of our TotalCare plans with the option of month-to-month contracts.  This includes monthly onsite checkups and ongoing IT services, which equates to less downtime, fewer day-to-day issues and business continuity.  With our fulltime staff and certified team of engineers and technicians, we can help your business grow and move forward.

Managed IT Services

What's the point of technology if it's not helping you succeed? If your IT is too complicated or causing expensive downtime, you're not getting the most out of your technology. There are a number of reasons why businesses consider using a managed IT services provider. At its core, each reason is the same – business technology simply isn't working well enough to support the company.

By offering an impressive suite of managed IT services, the professionals at OrLANtech can help streamline your business processes and empower your workforce. You don't pay for technology you don't need, and you don't have to commit to a long-term contract. This flexibility means your IT managed services are fully flexible and scalable. As your business grows, we are more than happy to explore options that provide you with everything you need to remain leaders in your industry.

Our approach ensures productive businesses partnerships. As your company succeeds, so does ours. Technology should drive your profitability, efficiency, security and productivity. As trusted managed services providers, we make technology work for you so you can focus on your bottom line.

Managed services that specifically meet your company's needs

Your business is unique, which means your IT should be custom tailored to drive your vision forward. However, the foundation of robust managed services is surprisingly similar. A one-size-fits-all approach to technology often falls short because you either lack some important element, or pay for services you never use.

Our IT support professionals start with a solid foundation and then work as your partner to fully realize a comprehensive IT infrastructure based on your needs, budget and culture. When problems arise, we offer unmatched customer support to ensure costly downtime doesn't derail performance. Just some of the managed services we can provide include:

  • Network management
  • Server management
  • Network design
  • Deployment and migration solutions
  • Remediation and repair services
  • Comprehensive IT planning
  • Uninterrupted support
  • Security and software updates
  • Network installation

This is by no means a comprehensive list, but it gives you an idea of how our knowledge can help your business grow and become more profitable over time. What are the benefits of allowing our team of professionals to handle all or part of your managed IT services?

  • Increased employee productivity – If you try to take shortcuts with technology, it leads to problems and expensive downtime. We can also provide you with cloud-based managed services that allow your workers to safely access your IT infrastructure from anywhere on almost any device. Not only does this empower your employees to excel, it also significantly reduces the risk of costly downtime.
  • Increased security from cyber threats – Let's face it, cyber security has become one of the most important aspects of business technology. Small businesses are at the greatest risk, so it's essential to work with a managed services provider that understands the value of your data and how to keep it secure. We employ a variety of cyber security protocols for clients who simply cannot risk a data breach.
  • Increased knowledge to support your business – Technology should help you succeed by providing you with data you can use to refine your business focus. Detailed reports and constant monitoring provide you with data you can use to streamline processes, maximize productivity and develop creative solutions to complex problems.

Managed IT services – an overview

Technology doesn't have to be confusing or cumbersome. One of the greatest benefits of working with a qualified managed services provider is that they know how to help you get the most from technology. What follows is a brief overview of more common managed IT services. This information is provided to help you better understand how our professionals craft an IT infrastructure that meets your unique business demands.

Network and server management – Think of this as the central nervous system of your IT infrastructure. As such, it provides a critical bridge between all services to ensure your business systems run without interruption. Server and network management breakdowns cost money, damage productivity and have a negative impact on customer confidence.

You must also understand that all systems eventually break down, even network systems. However, by managing network performance through constant monitoring and reporting, our IT support professionals are able to anticipate problems before they cause a serious interruption. This proactive approach to the management of your services ensures you're always prepared for the inevitable.

Network design and installation – What do you need out of your network? What are your plans for future growth? There are numerous questions to consider when designing a network, which is why it's essential to work with a managed services provider eager to become your partner. Whether developing an enterprise network or replacing an existing network, its design will dictate the functionality and longevity of your entire IT infrastructure.

Your IT support company must approach these issues from a holistic standpoint. Your business goals, vision and budget must all be addressed. Even the nature of your business plays a key role in this process, which is why we take a hard look at your specific needs. Throughout this process, we seek to determine how to best use technology to ensure you get the most out of your IT services investment.

We can manage all or part of your company's network system and explore options that include hardware, software, monitoring and much more. The network system we install will be scalable to your IT operations as needed.

Deployment and migration services – This is the process of moving data from one database, server or email system to another. If there are differences in system architecture, this can be a cumbersome process requiring professional guidance.

There are a number of reasons why you may need assistance with migration and deployment services. As examples, you may be moving to a new office or moving data from one server to another within an existing building. Many companies use these services after recognizing the need to enhance cyber security protocols. Whatever your reason, we will ensure that your data is fully protected throughout this process.

PC and Apple/Mac support services – Maintaining productivity requires reliable work stations. Your computing environment is an essential part of any managed IT services plan, so we approach this arena with a comprehensive perspective. We all know that 100% reliable technology does not exist, so we always take a proactive role when it comes to PC and Mac support. This includes:

  • Purchase, delivery and setup
  • User migration and system configuration
  • Virus protection and removal
  • Ransomware and malware protection
  • Hard drive imaging
  • Updates, repairs and support

Remediation and repair services – When disruptions happen, and they will, working with a managed services provider that will swiftly resolve the issues offers peace of mind. Any disruption can have a severe impact on your bottom line, but our support team is always ready to restore your IT infrastructure, even if we have to travel to your location.

Our repair technicians always seek to uncover the problem rather than treat the symptom. This approach to remediation ensures you don't keep experiencing the same issue repeatedly. If you've ever dealt with a frustrating IT issue, you already know how valuable this approach truly is.

Managed IT services and cyber security

Your data must be protected. Losing data to cyber criminals means more than expensive downtime because it can also destroy customer confidence and significantly impact your bottom line. As with server management, effective cyber security hinges on prevention and management. If a breach occurs, it must be contained, minimized and eradicated.

Our managed services team can help you employ cyber security protocols used by big businesses. This includes IT architecture, management tools and preventative techniques. Most security breaches are entirely avoidable, so our goal is to ensure you understand the threats and are getting the most protection from your IT.

Contact us today and learn more about what we can do to improve your business operations and cut expenses

We offer a variety of TotalCare packages to ensure you enjoy advanced security, proactive maintenance and 24/7/365 support at a fixed monthly fee. Your month-to-month contract is fully flexible, which means we are always ready to help your business grow.

Get the most out of technology with help from the full-time staff and certified team of technicians and engineers at OrLANtech.